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Best Auto Repair, Southwestern New Hampshire

JS Automotive - Charlestown
892 Old Claremont Road Charlestown, NH 03603

(603) 826-4622

JS Automotive - Walpole
538 Main Street Walpole, NH 03608

(603) 904-4130

JS Automotive - Grantham
86 Route 10 South Grantham, NH 03753

(603) 843-8303

JS Automotive - Newport
472 Sunapee Street Newport, NH 03754

(603) 863-3101
Opening Hours
  • Mon 8:00AM - 5:00PM
  • Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
  • Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
  • Sat Closed
  • Sun Closed
CONTACT US

Customer Service Representative

We are hiring for a Customer Service Representative
Position Objectives:

  • The role of the CSR is to build rapport and nurture client relationships: new and existing. As the CSR, your main objective is to give our clients a level of comfort in knowing that J.S. Automotive understands and can take care of their needs, with an emphasis on the full client experience.
  • The CSR will greet all clients in a friendly, professional, and positive manner, whether in person or via phone.
  • The CSR will work closely with the Manager and/or Service Advisor to keep the lines of communications open with the customer throughout the process.

Qualifications:
  • As CSR you must be able to communicate clearly and effectively with all different types of personalities; often adapting yourself to meet that of the client.
  • The CSR needs to be able to work through difficult situations while maintaining a calm, polite, professional and poised demeanor. Being an effective listener, showing empathy and handling oneself in an ethical manner is crucial: both with our clients and co-workers.
  • The CSR will need to demonstrate the aptitude to learn from the Manager and/or Service Advisor and become capable of explaining some service work, repairs and maintenance recommendations to the clients, as needed.

Areas of Responsibility:
  • The CSR is the main point of contact for all clients and will be responsible for evaluating their needs and concerns, the urgency and schedule appropriately.
  • Primary focus will be on keeping a professional and comfortable feel for our clients as they call or come in: greeting with a smile and handshake for those in person.
  • There will be other responsibilities and duties, as assigned, to ensure proper execution of our company's mission statement and 100% customer satisfaction.

  • Job Type: Full Time
    Pay: $30,000-$50,000 per year

    Click here to submit your application for this position.

  • Car Care Aware

Testimonials

, 05/18/2020
Sara was a pleasure - very friendly and communicative. They fixed my car and came in way under the number they initially wuoted me, which was reasonable to begin with. Could not recommend higher.
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