Customer Service Representative
We are hiring for a Customer Service Representative
- The role of the CSR is to build rapport and nurture client relationships: new and existing. As the CSR, your main objective is to give our clients a level of comfort in knowing that J.S. Automotive understands and can take care of their needs, with an emphasis on the full client experience.
- The CSR will greet all clients in a friendly, professional, and positive manner, whether in person or via phone.
- The CSR will work closely with the Manager and/or Service Advisor to keep the lines of communications open with the customer throughout the process.
- As CSR you must be able to communicate clearly and effectively with all different types of personalities; often adapting yourself to meet that of the client.
- The CSR needs to be able to work through difficult situations while maintaining a calm, polite, professional and poised demeanor. Being an effective listener, showing empathy and handling oneself in an ethical manner is crucial: both with our clients and co-workers.
- The CSR will need to demonstrate the aptitude to learn from the Manager and/or Service Advisor and become capable of explaining some service work, repairs and maintenance recommendations to the clients, as needed.
Areas of Responsibility:
- The CSR is the main point of contact for all clients and will be responsible for evaluating their needs and concerns, the urgency and schedule appropriately.
- Primary focus will be on keeping a professional and comfortable feel for our clients as they call or come in: greeting with a smile and handshake for those in person.
- There will be other responsibilities and duties, as assigned, to ensure proper execution of our company's mission statement and 100% customer satisfaction.
Click here to submit your application for this position.
Sara S, 12/09/2022
I was needing winter tires but unsure what would be the best for my car. They were extremely helpful in helping me determine what brand and type suited my needs. They got me right in and winter ready within a 2 days!