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Best Auto Repair, Southwestern New Hampshire

JS Automotive - Charlestown
892 Old Claremont Road Charlestown, NH 03603

(603) 826-6874

JS Automotive - Grantham
86 Route 10 South Grantham, NH 03753

(603) 667-9094

JS Automotive - Newport
472 Sunapee Street Newport, NH 03754

(603) 873-4175
Opening Hours
  • Mon 8:00AM - 5:00PM
  • Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
  • Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
  • Sat Closed
  • Sun Closed

Customer Service Representative

We are hiring for a Customer Service Representative
Position Objectives:

  • The role of the CSR is to build rapport and nurture client relationships: new and existing. As the CSR, your main objective is to give our clients a level of comfort in knowing that J.S. Automotive understands and can take care of their needs, with an emphasis on the full client experience.
  • The CSR will greet all clients in a friendly, professional, and positive manner, whether in person or via phone.
  • The CSR will work closely with the Manager and/or Service Advisor to keep the lines of communications open with the customer throughout the process.

  • As CSR you must be able to communicate clearly and effectively with all different types of personalities; often adapting yourself to meet that of the client.
  • The CSR needs to be able to work through difficult situations while maintaining a calm, polite, professional and poised demeanor. Being an effective listener, showing empathy and handling oneself in an ethical manner is crucial: both with our clients and co-workers.
  • The CSR will need to demonstrate the aptitude to learn from the Manager and/or Service Advisor and become capable of explaining some service work, repairs and maintenance recommendations to the clients, as needed.

Areas of Responsibility:
  • The CSR is the main point of contact for all clients and will be responsible for evaluating their needs and concerns, the urgency and schedule appropriately.
  • Primary focus will be on keeping a professional and comfortable feel for our clients as they call or come in: greeting with a smile and handshake for those in person.
  • There will be other responsibilities and duties, as assigned, to ensure proper execution of our company's mission statement and 100% customer satisfaction.

  • Click here to submit your application for this position.

  • Car Care Aware


, 09/25/2023
A very accommodating auto maintenance shop. Easy scheduling and top notch work you can trust. My '17 and '18 Subaru Foresters were serviced for brakes and filters in timely fashion to help us get safely back onto the road. I will return.
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Charlestown 603-826-6874
Grantham 603-667-9094 Newport 603-873-4175 X