Customer Service Representative

We are hiring for a Customer Service Representative
Position Objectives:

• The role of the CSR is to build rapport and nurture client relationships: new and existing. As the CSR, your main objective is to give our clients a level of comfort in knowing that J.S. Automotive understands and can take care of their needs, with an emphasis on the full client experience.
• The CSR will greet all clients in a friendly, professional, and positive manner, whether in person or via phone.
• The CSR will work closely with the Manager and/or Service Advisor to keep the lines of communications open with the customer throughout the process.

• As CSR you must be able to communicate clearly and effectively with all different types of personalities; often adapting yourself to meet that of the client.
• The CSR needs to be able to work through difficult situations while maintaining a calm, polite, professional and poised demeanor. Being an effective listener, showing empathy and handling oneself in an ethical manner is crucial: both with our clients and co-workers.
• The CSR will need to demonstrate the aptitude to learn from the Manager and/or Service Advisor and become capable of explaining some service work, repairs and maintenance recommendations to the clients, as needed.

• The CSR is the main point of contact for all clients and will be responsible for evaluating their needs and concerns, the urgency and schedule appropriately.
• Primary focus will be on keeping a professional and comfortable feel for our clients as they call or come in: greeting with a smile and handshake for those in person.
• There will be other responsibilities and duties, as assigned, to ensure proper execution of our company's mission statement and 100% customer satisfaction.



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