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Best Auto Repair, Charlestown

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INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at (603) 826-4622 or make an appointment online!


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What our clients are saying about us

We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!

Sara was a pleasure - very friendly and communicative. They fixed my car and came in way under the number they initially wuoted me, which was reasonable to begin with. Could not recommend higher. quotes-image
, 05/18/2020
reviewiconCould not recommend higher.
Springfield, NH
Just recently purchased a car and needed it inspected, but also needed the tint measured. Got reccomended to J S Automotive. My experience was great... Sarah and the rest of the staff were very friendly and upbeat! They got my inspection done and also the tint removed for me as to pass inspection. Took less than half the day and they even lended me a car to use while they got the work done! They even rinsed down my car and vacuumed it out for me! I'm more than pleased and will definitely be a return customer! Highly recommend!quotes-image
, 04/17/2020
reviewiconHighly recommend!
Springfield, NH